My Design Process
Having a structured design process is how I build delightful experiences that customers need while creating enduring business value. I’ve developed this design framework over 5 years of applying design thinking in my different roles.
Reading Don’t Make Me Think
Recently, I’ve been thinking a lot about how users walk through complex forms and systems. I think it’s appropriate that I’ve found Steve Krug’s wonderful book: Don’t Make Me Think at the same time.
Reading Good Talk: How to Design Conversations that Matter
And, as I’ve moved deeper and deeper into user experience (UX) design I’ve realized that anything and everything can be designed with intention, including conversations and interactions with other people!